Consumer Law
Consumer: "A person who buys an item for personal consumption".
You are being a consumer when you buy something as you swap money for the item you wish to buy.
A shop owner can accept your purchase or decline your offer to purchase an item as he or she may feel like they are not getting enough money for their item.
You are being a consumer when you buy something as you swap money for the item you wish to buy.
A shop owner can accept your purchase or decline your offer to purchase an item as he or she may feel like they are not getting enough money for their item.
When you buy something, you enter into a contract of agreement between yourself and the seller
Contract = A legally binding agreement
Contract = A legally binding agreement
Irish consumers are protected by three consumer laws:
The Sales of Goods and Supply of Services Act 1980
The Consumer Information Act 1978
The Consumer Protection Act 2007
The Sales of Goods and Supply of Services Act 1980
The Consumer Information Act 1978
The Consumer Protection Act 2007
Price Tags
The price tag acts as an invitation to offer. This is part of the consumer contract. The contract is only valid when:
- An offer is made by one person
- An acceptance of that offer by the other person
- Something of value passes between the parties
- An offer is made by one person
- An acceptance of that offer by the other person
- Something of value passes between the parties
The Sale of Goods and Supply of Services Act 1980
These are the four aspects of the Sales and Goods and Supply of Services act 1980.
1. That the goods are of merchantable quality.
2. That the goods are fit for the purpose.
3. That the goods supplied are as described.
4. That the goods match the sample (if sold by sample).
1. That the goods are of merchantable quality.
2. That the goods are fit for the purpose.
3. That the goods supplied are as described.
4. That the goods match the sample (if sold by sample).
Consumer protection act 2007
To promote and protect the interests and welfare of consumers
To enforce the relevant consumer law
To encourage compliance with the relevant law
To investigate suspected offences under any of the relevant laws
To refer cases to the Director of Public Prosecutions where appropriate.
The 4 consumer rights
The right to safety
The consumers' right to safety means that products they purchase must be safe for their intended use, must include thorough and explicit directions for proper use, and must be tested by the manufacturer to ensure product quality and reliability.
The right to be informed
The right to be informed means that consumers must have access to complete information about a product before they buy it.
The right to choose
The right to choose means that consumers have a choice of products, offered by different manufacturers and sellers, to satisfy a particular need.
The right to be heard
The fourth right means that a seller should be in a position to listen and take appropriate action when costumers have a complaint to make.
The consumers' right to safety means that products they purchase must be safe for their intended use, must include thorough and explicit directions for proper use, and must be tested by the manufacturer to ensure product quality and reliability.
The right to be informed
The right to be informed means that consumers must have access to complete information about a product before they buy it.
The right to choose
The right to choose means that consumers have a choice of products, offered by different manufacturers and sellers, to satisfy a particular need.
The right to be heard
The fourth right means that a seller should be in a position to listen and take appropriate action when costumers have a complaint to make.